Updated: March 2022

Your privacy is extremely important to us. To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
This Privacy Policy relates to information collected by MitsarEU OU (referred to in this Privacy Policy as “Mitsar” “we” or “us” or “our”) through your use of our website, our services, features, and information available on our website.

The Scope of this Privacy Policy

This Privacy Policy is to clearly state what type of information we collect and for what purposes.

Information we collect through the website

We collect two types of information: Personally identifiable information and non-personally identifiable information. If you fill out our contact forms or identify yourself to us by sending us an e-mail or right comment you will be required to provide us with information, including personally identifiable information and non-personally identifiable information.

Personally identifiable information

Information that personally identifies you is provided of your own free will. Personally identifiable information includes your name, phone numbers, e-mail address, delivery address, company details, position in your company and other identifiable information when registering.
The information you submit to us is used to contact you for a variety of reasons, such as customer service, providing promotional information about our products and services or communication with you about the services already provided or the products already sold.
We don’t check the veracity of information you have provided to us but cannot guarantee the appropriate order fulfillment or feedback if the information is incorrect. Information is collected when you fill in the forms on our website (registration form, feedback form, contact form, etc.). The obtained information is delivered directly to our CRM powered by Bitrix24 or to the e-mails of employees designated by the Company.

Non-Personal Information

When you use our website, non-personal information is also collected automatically by webserver and third party service scripts. Non-personal information can include IP address and registration country, domain name of your Internet service provider, page views, information freely available in the browser, cookies. Other data from third party website and statistics counters is also obtained.
Non-personal information on visitors is collected and processed, including cookies, both by the website itself and the scripts of web analytics services (Google Analytics and etc.). These data are collected automatically. You can block the cookies in your browser where website is opened.
This information does not personally identify you, it is collected to enhance customer service quality and website usability and to make clickstream analysis.

Cookie management

At any time you can remove all cookie files stored in your browser and also you can delete selected cookie files from some sites. You can also disable saving function for cookies for all or defined sites in your browser. If you want to learn how to delete cookies or set your web browser to block cookies, go to your browser help page.

Sharing personal information

Personally identifiable information can be disclosed in compliance with the website functionality. For instance, your name can be published together with the feedback left on our website. This activity is completely voluntary and by this action you agree that your personal information will be published.

Information disclosed for legal purposes

Personal information is only disclosed as required or permitted by law. We may disclose your personal information to prevent fraud or other illegal acts.

Sharing information to provide services, fulfil obligations

Using our website you agree that in some instances we can share your personally identifiable information with the third parties such as delivery services, postal services, cargo transportation services, etc. It is necessary to provide you the services ordered from our website and to fulfill our obligations.

Information shared with third parties

There can be some forms on our website that collect personally identifiable information for third parties. In these cases, third parties collect, store and protect your personal information as specified in their privacy policy.
We collect, store and protect personally identifiable information obtained from a third party in accordance with this privacy policy.

How we protect information

We respect your privacy and protect personal information you may provide us through the website. We take essential safety measures while your identifiable information is collected, processed and stored. We use safe and secure computing practices to protect information from unauthorised access, use, disclosure, alteration and destruction. The access to identifiable information collected from the website is limited for our staff, contractors and agents. We continually make enhancements to how we safeguard and protect private information during data collection, processing and storage, including physical security and anti-hacking measures.

Agreement to this privacy policy

When you access this website, you agree to this privacy policy. If you don’t agree to this privacy policy, please, do not use our website. If you access our website after any changes have been subsequently made, this means that you agree to these changes.

Exclusion of liability

This privacy policy does not apply to any other websites and cannot be applicable to any third party websites containing links to our website or any information about our website. We are not responsible for any actions of any other websites.

Changes in privacy policy

We can change this privacy policy any time and without notice. You should review this page from time to time to keep on top of the latest news about how we protect the collected information. When you access our website, you take the responsibility to review this privacy policy and track its changes.

Contact information

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us.

Responsible bodies

Responsible for the processing of personal data is the:
MitsarEU OÜ
Sepapaja tn 6,
15551 Tallinn